Muskegon County Airport (MKG) is pleased to announce the SkyWest Airlines customer service team at MKG was recently recognized as a top performing United Airlines Tier 4 station in 2017. Demonstrating an ongoing commitment to service and reliability, the SkyWest MKG customer service team was recently presented with United’s 2017 Station of the Year (Quality First Award).
“Our Muskegon team has done impressive work demonstrating SkyWest’s commitment to quality service,” said Steve Black, vice president of customer service. “We appreciate this team and the positive experience they help provide for MKG travelers enjoying the daily United Express flights to Chicago and beyond.”
The prestigious award recognizes the top performing United/United Express stations and is based on key performance metrics, such as on-time departure, on-time arrival, rate of mishandled checked baggage and more.
US Domestic - Tier 2 (Greater than 97,599 customers in 2017) | Santa Barbara, CA (SBA) United Ground Express |
US Domestic - Tier 3 (Between 40,860 – 97,599 customers in 2017) | Peoria, IL (PIA) United Ground Express |
US Domestic - Tier 4 (Less than 40,860 customers in 2017) | Muskegon, MI (MKG) SkyWest |
"The MKG SkyWest team does an outstanding job providing quality service to our customers.” said Jeffrey Tripp, Airport Manager. “Coupled with competitive air fares, low parking rates, and short check-in and security lines are all reasons to “Check MKG First” for flights on United to meet your air travel needs.”
Customers may book flights at united.com or by calling United reservations at 800.UNITED.1 (800.864.8331).
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Airport Media Contact: Jeffrey Tripp, Airport Manager | 231.206.3977 | trippje@co.muskegon.mi.us
About Muskegon County Airport: The Muskegon County Airport (MKG) is the aviation gateway to the West Michigan Lakeshore. Owned and operated by the County of Muskegon, the airport offers a full range of general and commercial aviation services. MKG is served by United Airlines with two daily direct flights to Chicago and frequently scheduled charter flights to Laughlin, NV and Atlantic City, NJ. For more information please visit us online at www.flymkg.com.