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Performance Speaks >

Performance Speaks


CMHS uses a Performance Improvement Process to monitor and evaluate activities to assure quality services are provided. The following links give information and data related to some of the performance activities and outcomes that are used to continuously improve services. Contact Customer Service for other reports or information. (231) 720-3201

Strategic Plan 2011

CMH Programs Satisfaction Overview 2011/2012

Information Management Dashboard 2010/2011

Provider Report Card 2010/2011

Agency Satisfaction Survey Report for 2011/2012

ACT Program Satisfaction Survey Report 2011/2012

ACT Satisfaction- over the years

HBS Program Satisfaction Survey Report 2011/2012

Lakeshore Behavioral Health Alliance HBS 2011/2012

Satisfaction Report Graphs 2011/2012

Welcoming Questions 2011/2012


2014 Performance Speaks Newsletters (PDF)

Summer 2014

Winter 2014


2013 Performance Speaks Newsletters (PDF)

January/February 2013

March/April 2013

May 2013

July/August 2013

September/October 2013

December 2013


2012 Performance Speaks Newsletters (Flash Format)

January/February 2012

March/April 2012

May/June 2012

July/August 2012

September/October 2012



































































Community Mental Health Services of Muskegon County
376 E. Apple Ave.
Muskegon, Ml 49442
(231) 724-1111
TTY (231) 720-3280
Hours of Administration: M-F 8-5pm (Closed Holidays)
Julia Rupp, Executive Director

Emergency Helpline: (231) 722-HELP (4357)